![]() ![]() ![]() ![]() If you're feeling desperate, you can try calling DHI directly at (800)225-5345 to report the problem. You can find information on submitting claims here and here. If the shipper wishes, they can transfer their claim rights to you, but it is probably honestly simpler for the shipper to fill out the claim themselves simply. As such, the company recommends contacting the shipper/seller to make a claim. However, according to DHL policy, only the bill-to-party/shipper can file these claims. If your delivery is still nowhere to be found, the next step is to file a missing package claim with DHL. Could your order have been dropped off at a side door or fallen off your porch? Is there anybody in your house or neighborhood who could have picked it up for safekeeping? For that matter, could the package have been accidentally delivered across the street? Follow up on all of these options before you start filing formal complaints or refund requests. If your package shows as delivered but is nowhere to be seen, check again before assuming theft. Simply enter your tracking number here, and then you'll be able to see where your package is in its journey. The easiest way to access tracking is on the DHL website. Tracking your delivery status is one of the best things you can do when a delivery is missing, because if your order hasn't been listed as delivered yet, then it isn't stolen, just delayed in transit. DHL ships over 1.6 billion packages per year, but what happens when one of those goes missing? What do you do when you fear that someone stole your DHL package? Here's what you need to know. ![]()
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